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The player from Canada had his account blocked after he made a deposit. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Canada is complaining about the lengthy verification process.
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The player is experiencing a problem with receiving a no deposit bonus. The player from Japan received an error message when he was trying to play with a bonus. The casino returned the unfinished bet caused by some technical problem to the player’s account, which in our opinion was the correct approach. The player ”Egooist” claims that he had been self excluded from the casino for unlimited time but he still could open an account and make a deposit of 900 USD. It is not clear whether player played this amount and lost or not.
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When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We have carefully examined and analyzed the Joy Casino Terms and Conditions as part of our review of Joy Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings. In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
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